![]() There is no minimum amount that must be paid before a household will be turned back on at the beginning of the moratorium period. ![]() This protection is guaranteed for all eligible electric customers by Connecticut Statute and cannot be denied, regardless of shut offs, nonpayment, or any other reason. Program usually runs each year between 11/1 and 5/1, yet has been extended to include the period between and. However, the customer must agree to a payment arrangement for the unpaid balance AND keep the account current while paying off the unpaid balance.Ģ023 Update: Eligible households (financial hardship) are protected against heat AND non-heat source shut offs between and. State regulations state that residential land-line phone service cannot be terminated for non-payment while any resident is seriously ill, as certified to the phone company by a doctor. ![]() Generally, the municipal water companies are unregulated, but the customer would have to call PURA to see if their water company is regulated or not. If it is an unregulated water company, the company is not required to turn the customer back on, but many water companies do try to “mirror” what the regulated companies do. IF THE CUSTOMER’S WATER IS ALREADY SHUTOFF: If their water company is a regulated water company, the protection is the same and the company would have to turn them back on. If a doctor’s verification states that the person has a “life threatening illness”, the household is protected from shutoff year round. Households with a person who is seriously ill or who has a life threatening illness are protected from water shut-off as follows: If a doctor provides written verification that a person in the household is “seriously ill”, the household is protected from shut-off during the winter moratorium period (Nov. The following outlines the circumstances that apply for water, telephone, electric, and natural gas services. Connecticut residents are protected from shut-off of their utility services, under certain circumstances.
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